If you are a new customer, you have never purchased any MVMCloud Service, you will be entitled to a period of 30 (thirty) days to use the Service, and if you are not satisfied, we will refund the amount paid less fees, financial costs and non-refundable products . The money back is subject to the terms of this policy. So read carefully.
If an account with a Money-Back Guarantee of 30 (thirty) days is purchased and then canceled within the first thirty (30) days from the date of purchase, you, upon request to the MVMCloud Support Team, will be entitled to reimbursement from basic hosting values paid in advance, provided that such Money-Back Guarantee is due to you only, upon your compliance and subject in all respects to the terms and conditions of this policy. Requests for these refunds must be made in writing to the MVMCloud Support Team.
Refunds will only be issued for basic hosting services and will not include administrative fees, installation fees for custom software or other installation fees, financial costs arising from the purchase of the plan, and will not include fees for any additional services. Refunds will not accrue and will not be paid under any circumstances if you do not provide the request within the first 30 days.
Eligibility for Refund
Only new accounts, once, are eligible for a refund. For example, if you have already had an account with us, canceled and re-signed, or if you have opened a second account with us, you will not be entitled to a refund. Violations of this Agreement will void your rights under the reimbursement policy.
Non-Refundable Products and Services
Only MVMCloud products and services specified at the top of this page are refundable under this policy. There are no refunds on domain purchases, administrative fees, license fees, software installation fees, third-party products and financial costs. Domains purchased are non-refundable, domains provided free of charge due to the contracted plan period will be deducted from the refund amount according to their market value, which can be verified on the MVMCloud domain purchase page. Such domains cannot be canceled and will remain the property of the customer. VPS plans are non-refundable.
How is the refund done?
After the refund amount has been calculated, it will be made through a credit on the payment method you used to make the purchase, typically a credit card or PayPal account.
MVMCloud may change this Policy at any time, and the User is responsible for regularly checking these terms in order to verify whether or not he agrees with the changes made and if he intends to continue accessing the site.